Frequently Asked Questions
What kind of Abayas do you offer?
We offer a wide range including casual daily wear, luxury formal Abayas, embroidered styles, butterfly cuts, open Abayas, and front-closed styles all stitched with premium fabric and elegant finishing.
Can I customize the design or size of an Abaya?
Yes! We offer custom stitching services. You can share your required size, measurements, and even fabric or embroidery preferences, and we will tailor your Abaya just for you.
Do you sell matching Hijabs with Abayas?
Absolutely! Each Abaya can be paired with a matching or contrasting Hijab. You can also buy Hijabs separately in various colors and fabrics such as chiffon, georgette, and jersey.
What fabrics do you use for your Abayas?
We use high-quality fabrics like Nida (Korean and Premium), Georgette, Linen, and Silk Touch. Each product description on the website includes detailed fabric info.
How can I be sure about the size before ordering?
You can refer to our size chart on the website. Still confused? Just share your height and body measurements in chat, and we’ll suggest the best size for you.
Do you deliver in my city?
Yes, we deliver all over Pakistan via trusted courier services. For international orders, please ask us here and we’ll confirm availability and charges.
How long does delivery take?
For ready-to-wear items, delivery usually takes 5 - 7 working days. For custom-stitched or made-to-order items, please allow 10–15 working days.
What are your delivery charges?
Within Pakistan, delivery is free on orders above Rs. 5,000. For orders below that, a flat rate of Rs. 250 applies. International delivery charges depend on your country and order weight.
Can I return or exchange my order?
Yes, we offer exchanges on size issues or product defects. Please notify us within 3 days of receiving the order. Customized items are not eligible for return unless damaged.
How can I track my order?
Once your order is dispatched, we will share a tracking number via SMS or WhatsApp. You can also message us here with your order ID to get live updates.
Do you have any discounts or promotions right now?
Yes! We often run seasonal sales, bundle offers, and free gift promotions. Ask us here and we’ll share the current deals.
Can I place an order through WhatsApp or Instagram?
Yes, if you're more comfortable ordering via WhatsApp or Instagram, just send us a screenshot of the product and your delivery details. We’ll confirm everything from there.
Can I see real pictures of the product before ordering?
Yes! Our website has high-quality product images, but if you want live pictures or fabric close-ups, just ask us here we’ll send you real-time photos or videos on WhatsApp.
Do you have Abayas for plus-size or petite customers?
Yes, we do! We offer standard sizes from XS to XXL, and also provide custom stitching for petite, tall, or plus-size customers.
Is COD (Cash on Delivery) available?
Yes, we offer Cash on Delivery all over Pakistan. For custom orders or high-value items, we may require a small advance payment for confirmation.
Can I order in bulk for resale or gifting?
Definitely! We offer bulk order discounts for resellers, boutiques, and gifting purposes. Let us know your quantity and product preference we’ll share a custom quote.
Do you provide gift packaging?
Yes, we offer elegant gift wrapping and greeting card options. Perfect for Eid, weddings, or birthdays. Just mention it while placing your order.
How do I wash or care for my Abaya?
Most Abayas are hand-wash or dry-clean only to preserve fabric and embroidery. A care instruction label is attached to every garment or ask us here for specific advice.
Can I visit your physical store or factory?
We currently operate as an online brand and do not have a walk-in retail store. However, if you're interested in purchasing in bulk or exploring wholesale options, we can arrange a factory visit by appointment. Please chat with us to schedule and discuss further details.
Are your products stitched in-house or in a factory?
Yes, all our products are stitched in our dedicated factory where we follow strict quality control procedures. From cutting and stitching to embroidery, embellishments, and final finishing, every step is handled by skilled professionals using both manual craftsmanship and industrial machines. We have separate sections for stitching, embroidery, handwork, and ironing to ensure your Abaya or Hijab reaches you with perfect detailing and premium quality. This setup allows us to manage custom orders, bulk quantities, and intricate designs efficiently and consistently.