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Frequently Asked Questions

Below are some of are common questions about Qumash Al Sana

We offer a wide range including casual daily wear, luxury formal Abayas, embroidered styles, butterfly cuts, open Abayas, and front-closed styles all stitched with premium fabric and elegant finishing.

Yes! We offer custom stitching services. You can share your required size, measurements, and even fabric or embroidery preferences, and we will tailor your Abaya just for you.

Absolutely! Each Abaya can be paired with a matching or contrasting Hijab. You can also buy Hijabs separately in various colors and fabrics such as chiffon, georgette, and jersey.

We use high-quality fabrics like Nida (Korean and Premium), Georgette, Linen, and Silk Touch. Each product description on the website includes detailed fabric info.

You can refer to our size chart on the website. Still confused? Just share your height and body measurements in chat, and we’ll suggest the best size for you.

Yes, we deliver all over Pakistan via trusted courier services. For international orders, please ask us here and we’ll confirm availability and charges.

For ready-to-wear items, delivery usually takes 5 - 7 working days. For custom-stitched or made-to-order items, please allow 10–15 working days.

Within Pakistan, delivery is free on orders above Rs. 5,000. For orders below that, a flat rate of Rs. 250 applies. International delivery charges depend on your country and order weight.

Yes, we offer exchanges on size issues or product defects. Please notify us within 3 days of receiving the order. Customized items are not eligible for return unless damaged.

Once your order is dispatched, we will share a tracking number via SMS or WhatsApp. You can also message us here with your order ID to get live updates.

Yes! We often run seasonal sales, bundle offers, and free gift promotions. Ask us here and we’ll share the current deals.

Yes, if you're more comfortable ordering via WhatsApp or Instagram, just send us a screenshot of the product and your delivery details. We’ll confirm everything from there.

Yes! Our website has high-quality product images, but if you want live pictures or fabric close-ups, just ask us here we’ll send you real-time photos or videos on WhatsApp.

Yes, we do! We offer standard sizes from XS to XXL, and also provide custom stitching for petite, tall, or plus-size customers.

Yes, we offer Cash on Delivery all over Pakistan. For custom orders or high-value items, we may require a small advance payment for confirmation.

Definitely! We offer bulk order discounts for resellers, boutiques, and gifting purposes. Let us know your quantity and product preference we’ll share a custom quote.

Yes, we offer elegant gift wrapping and greeting card options. Perfect for Eid, weddings, or birthdays. Just mention it while placing your order.

Most Abayas are hand-wash or dry-clean only to preserve fabric and embroidery. A care instruction label is attached to every garment or ask us here for specific advice.

We currently operate as an online brand and do not have a walk-in retail store. However, if you're interested in purchasing in bulk or exploring wholesale options, we can arrange a factory visit by appointment. Please chat with us to schedule and discuss further details.

Yes, all our products are stitched in our dedicated factory where we follow strict quality control procedures. From cutting and stitching to embroidery, embellishments, and final finishing, every step is handled by skilled professionals using both manual craftsmanship and industrial machines. We have separate sections for stitching, embroidery, handwork, and ironing to ensure your Abaya or Hijab reaches you with perfect detailing and premium quality. This setup allows us to manage custom orders, bulk quantities, and intricate designs efficiently and consistently.

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